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Lloyd Armstrong is an accomplished business analyst with extensive experience in the digital health sector, currently serving at the Australian Digital Health Agency since July 2021 as a Business Analyst and Implementation Support Lead. Previously, Lloyd held various roles over six years at the same agency, including Business Analyst, Customer Care Analyst, and Test Analyst. Prior experience includes a senior position at NEHTA, where Lloyd provided e-health technical assistance and managed stakeholder relationships. At CITEC, Lloyd progressed through roles from Service Desk Support to Service Manager, focusing on service delivery and client relationship management within ITIL frameworks. Early career experience includes customer service at the State Penalties Enforcement Registry. Lloyd's educational qualifications include credentials from ACIT and BCS, The Chartered Institute for IT.