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Karan Kalra is an experienced professional in operational improvements and IT service management, currently working as Assistant Director at the Australian Digital Health Agency since February 2022. Prior to this role, Karan served as Senior Customer Implementation Manager at Mindbody from March 2021 to February 2022, and as IT Service Engineer at Norske Skog from March 2012 to March 2021. Karan's responsibilities have included system administration, project management, and vendor management, adhering to ITIL Best Practice standards. Karan holds a Master of Information Systems Management from UNSW and a Bachelor of Computing in Information Systems from Western Sydney University.