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Jonathan Duhig is an experienced professional specializing in service design and customer experience, currently serving in the role of Service Design Transformation at the Australian Department of Foreign Affairs and Trade since March 2021. Duhig has a proven track record of enhancing customer experiences across various sectors, including a notable role at Services Australia where significant improvements in Centrelink telephony were made through the introduction of UX and design thinking. Previous positions include Executive Experience Manager and Experience Design Lead at Commonwealth Bank, as well as leadership roles in digital design and user experience consulting across multiple firms, contributing to projects for government and corporate clients. Duhig holds degrees in Ergonomics and Human Factors from Loughborough University and the University of Leeds.