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Cheng Yeo currently serves as the Head of Strategy and Architecture for Retail Brand and Marketing, and the Office of the CTO at Australia Post, where responsibilities include collaborating with executive management to create business strategies and technology roadmaps that enhance customer and employee experiences. Prior to this role, Cheng was the Head of Strategy and Architecture in Channels and Sales, focusing on profitable service delivery across consumer and government experiences. Cheng also held the position of Principal Architect for Identity and Government Services, overseeing a diverse portfolio of architectural initiatives. Previously, Cheng worked at National Australia Bank as a Manager of Solution Architecture, managing solutions for the Cards and Payments portfolio, and was a Solution Architect involved in key banking transformations. Cheng began a career at Accenture, offering consulting services in telecommunications and government sectors. Cheng holds a Graduate Diploma of Applied Finance from the Financial Services Institute of Australasia and a Bachelor of Business Systems from Monash University.