Austin Energy
- Teams
- Customer Engagement and Support
Customer Engagement and Support
About
The Customer Engagement and Support team at Austin Energy focuses on enhancing the overall customer experience by managing account services, providing energy efficiency programs for commercial clients, and ensuring compliance with regulations. They leverage communication strategies to inform and engage residents while addressing inquiries and resolving issues to build lasting relationships with the community.
Team members
Bill Sparks
Director, Commercial And Key A...
David Hood
Manager - Commercial Energy Ef...
Drema Gross
Director, Customer Service Man...
Elaine Veselka
VP, Customer Account Managemen...
Gerardo Galvan
VP, Customer Care Services
H. Daniel Smith
Compliance Analyst Sr.
Jennifer Floyd
Director, Customer Care Servic...
Luis Rivas
Corporate Communications / Pub...
Richard Genece
VP, Customer Energy Solutions
Tina Phan
Public Information Officer, Se...