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Shanah Carpenter is a seasoned customer service professional with extensive experience in management roles across various organizations. Currently serving as the Senior Manager of Customer Service and Retention at Aussie since March 2021, Shanah previously held positions including Customer Experience Manager at Mann & Noble Group and Senior Manager of Customer Contact and Retention at Lendi Group for a brief tenure in October 2021. Prior experience at IAG includes serving as National Settlements Manager and National Customer Contact Centre Manager from 2009 to 2019. Shanah Carpenter's educational background includes studies at Nepean High School.