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Nadezhda Sitnikova has extensive experience in customer support and success, currently serving as a Customer Success Manager at Aurea Software since May 2018, where regular communication with customers and optimization of support case prioritization are key responsibilities. Previously, Nadezhda worked as a Customer Support Engineer, addressing client issues and providing timely recommendations. Prior experience at Haulmont as a Support Engineer involved responding efficiently to customer inquiries and offering technical advice. Nadezhda holds a Master’s degree and a Bachelor’s degree in Applied Mathematics and Computer Science from Samara State University.