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Lotta Eela is an experienced professional in customer success and management, currently serving as the Customer Happiness Manager at Auntie since June 2021, where the focus is on supporting employees with various life challenges through accessible online services. Prior to this role, Lotta was the Customer Success Manager at Puheet from August 2020 to May 2021, providing solutions for customer insights and analytics. Lotta's experience also includes positions as Key Account Manager and New Business Manager at NBO - New Business Office Oy, where assistance was provided in enhancing the quality of sales pipelines for B2B clients from September 2018 to August 2020. Earlier roles include Webmaster at Peten Koiratarvike, Digital Project Trainee at Apetit Oyj, and Research Assistant at the University of Eastern Finland.