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Hieu Phan has a diverse work experience in the field of IT. Hieu started working at Spaghetti Networks Inc. in February 2016, where they served as a Systems and Network Engineer. During this time, they managed client networks and systems, provided desktop support, and handled various tasks such as iOS Mobile Device Management, Google Suite and Office 365 Administration, thin client deployment, and end-user computer deployment. Hieu also gained experience in VOIP deployment, hosted email setup and management, and network infrastructure management using Cisco, HP, and Dell switches.

In September 2018, Hieu joined Venture Christian Church as an IT Engineer. Their responsibilities included supporting IT infrastructure for over 80 users and 500 students, managing helpdesk support, and maintaining a positive relationship between the IT team and the organization. Hieu also introduced IT security policies to ensure information and network security. Additionally, they configured, deployed, and managed network and server equipment.

Hieu is currently employed at Audible Magic as a Systems Administrator, starting in July 2019. Their role involves providing IT support and overseeing the company's IT infrastructure. Further information about their position at Audible Magic is not provided.

Hieu Phan attended Oak Grove High School from 2011 to 2015 where they obtained their High School Diploma with a focus on General Studies. Following that, they pursued further education at Foothill College from 2015 to 2017 where they studied Management Information Systems. Apart from their formal education, Hieu Phan has also obtained certification as a Sophos Central - Certified Engineer, though the specific details such as the institution and the time of completion are not provided.