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Clara Kowarsch has extensive experience in project management, customer care, and event organization, currently serving as the Creative Project Manager for Customer Loyalty at audibene since July 2014. In this role, Clara focuses on enhancing customer satisfaction and loyalty while optimizing communication processes. Clara also leads a team as Head of Office and Feelgoodmanagement, developing performance strategies and fostering a positive company culture through team-building initiatives and event coordination. Previous roles include customer care and event management at der buchladen in buch, as well as freelance peer reviewing for Frieling Verlag Berlin. Clara's educational background includes a Master of Arts in Intercultural Communication Studies from European-University Viadrina and a Bachelor of Arts in Cultural Studies from the same institution.