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Dan Barsi is a seasoned professional in customer experience management, currently serving as Bilingual Customer Experience Manager at Audi Canada since March 2014, where critical initiatives include the launch of Kundentisch, aimed at aligning with the company’s business strategies. Prior to this, Dan amassed extensive experience at The Canadian Depository for Securities Limited (CDS) from April 2000 to January 2014, holding various roles including Manager of Customer Experience, Technical Service Desk Supervisor, SEDAR Relationship Manager, and Technical Service Desk Analyst, focusing on operational excellence and customer support. Earlier experience includes the role of Bilingual Training Coordinator at The War Amputations of Canada from May 1994 to April 2000, where responsibilities involved hiring, training, and evaluating bilingual customer service representatives. Dan Barsi is a graduate of Humber College.