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Luis Cesar is a seasoned professional with extensive experience in supply chain management, project management, and customer service. Currently serving as Customer Service Support Manager at Audemars Piguet since November 2020, Luis handles workflow processes for global repair centers and oversees maintenance contracts and continuous improvement projects. Previously, as Consultant and Head of Supply Chain and Product Innovation at Forrester FeedbackNow, Luis managed a global supply chain for IoT devices. Luis has held various roles at Lamina Technologies SA, including Head of Supply Chain and Project Manager, where responsibilities included KPI tracking, production planning, and distributor management across multiple regions. Luis’s earlier career includes significant project management and engineering roles at Simoldes Plásticos and experience as a Hardware/Software Expert at BUT informática. Academic qualifications include an Executive MBA from the University of Geneva, a MicroMasters in Supply Chain Management from MIT, and a Professional Certificate in Agile Project Management from the University of Maryland.