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Rochelle Hedley has held multiple roles throughout their work experience. Rochelle is currently the Head of Channel Excellence for Auckland Council. Prior to that, they were the Billing and Payments Experience Manager at Vodafone, where they led the billing and payments teams to improve operational effectiveness and customer experience. Rochelle also worked as a Retail Transformation Programme Manager at New Zealand Racing Board, providing expertise in program management and business case development. Rochelle's earlier roles include Head of Network Operations - Franchise & Agency, Head of Store Network Operations, and Auckland Mail Centre Leader at New Zealand Post. Rochelle also has experience as a Business Performance Advisor, Six Sigma Specialist Black Belt Trainee, Project Manager, and Production Analyst at New Zealand Post.

Rochelle Hedley earned their Bachelor of Science (BSc) degree in Statistics from the University of Otago, where they studied from 1997 to 2000.