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Joyce Adams has worked in a variety of roles in the financial and customer service industry since 2013. From 2013-2014, they were an Intern at Antidote Chocolate. From 2014-2017, they were a Client Service Associate at Graystone Consulting, where they managed relationships for high-net-worth private and institutional clients and provided fundamental client support in all phases of operational service and account maintenance. From 2017-2021, they worked at ShopKeep by Lightspeed, where they held the roles of Manager, Capital Operations, Operations Project Manager, and Customer Success Manager. Finally, from 2021-2022, they were a Senior Manager, Capital Operations and Senior Customer Success Manager at Lightspeed Commerce.

Joyce Adams obtained a Bachelor of Science (B.S.) degree from Cornell University between 2010 and 2014. Joyce also holds a certification in Customer Success Management Fundamentals from LinkedIn, which they obtained in July 2022.