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Karan Kapoor is an experienced professional in Customer Relationship Management (CRM) with a career spanning over 15 years. Currently serving as Assistant General Manager at ATS Infrastructure Ltd since October 2022, Karan previously held the role of Senior Manager CRM at The Anant Raj Corporation from September 2020 to March 2023. Karan's earlier experience includes positions such as Deputy Manager at Vatika Group, where responsibilities included handling client escalations and conducting meetings to convert prospects into clients, and Performance Specialist at iYogi, focusing on quality assurance through call audits and agent training. Karan began the career as a Technical Research Specialist at Wipro Limited, addressing complex technical issues and providing training for newly hired employees. Karan holds a Bachelor of Computer Application from Indira Gandhi National Open University and attended St John's School in Varanasi.