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Antoine Knockum is a Network & VoIP Support Analyst - Level II at Atlantech Online since March 2017, specializing in high-speed Internet connectivity, MPLS, and voice service solutions. Previously, Antoine served as an E-Commerce Liaison at Goodwill of Greater Washington, successfully launching an online platform, and worked as a Tech Services Specialist at Office Depot, providing technical services and sales solutions. Antoine also has experience as a Security Operations Officer for the U.S. Department of Homeland Security and as a Senior Helpdesk Analyst for the FDA, where responsibilities included supporting IT infrastructure projects. Early career experience includes technical support for General Electric’s global network operations. Antoine holds a TechAdvance Certificate in Information Technology from George Mason University and has additional educational qualifications from Per Scholas Institute for Technology, ASM Tech, and the University of Maryland.