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Sendra Sylvester-Patel

Head Of Business Improvement, Global Operations, Chief Operating Officer’s Office at ´¡³Ù°ì¾±²Ô²õ¸éé²¹±ô¾±²õ

Sendra Sylvester-Patel has a diverse work experience in various industries. From 2020 to present, they are working at ´¡³Ù°ì¾±²Ô²õ¸éé²¹±ô¾±²õ as the Global Transformation & Change Lead, responsible for engineering services across different regions. Sendra also served as the UK & Europe Equality, Diversity & Inclusion Lead in the President's Office. As a Principal Management Consultant, they worked from January 2020 to December 2021 at the same company.

Prior to ´¡³Ù°ì¾±²Ô²õ¸éé²¹±ô¾±²õ, Sendra worked at Lloyds Banking Group from 2013 to 2020. Sendra held roles such as Product Owner in Mortgages, Planning & Development in Lloyds Bank & Bank of Scotland, and Financial Consultant.

Before that, Sendra had management and advisory roles at Retail Banking and Intermediaries from 2010 to 2013. Sendra started their career in 2005 at Retail, where they held part-time Manager and Team Leader positions.

Sendra Sylvester-Patel obtained an Executive MSc Strategy, Change & Leadership degree from the University of Bristol's School of Economics, Finance & Management from 2020 to 2022. They also earned a BSc (Hons) Degree in Accounting and Finance from Oxford Brookes University from 2007 to 2010. In 2019, Sendra completed the Group Women in Leadership Programme at Lloyds Banking Group, focusing on management. They also completed Fundamental Level Papers (F1 to F9) in Accounting and Finance from ACCA in 2010. Sendra participated in the Lloyds & BoS National Leadership Programme from 2017 to 2018, focusing on management. In terms of additional certifications, Sendra obtained the Prosci Certified Change Management Practitioner certification from Prosci in 2022. They also have qualifications in CeFAP (Financial Planning and Services) from LIBF, achieved by the end of 2013, and CeMAP (Mortgage Advice) from LIBF, attained by the end of 2011. The information provided does not include details about A-Levels.

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