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Ilse Ligthart is an experienced Scrum Master currently serving at Athora Netherlands since September 2019, where guidance is provided to five teams within the agile release train for Customer & User Services. In addition to this role, Ilse also holds the position of Release Train Engineer. Concurrently, Ilse is a Scrum Master at VIVAT, specifically for the Authorisation Management team, and has held other roles including Tactical Role Manager and User Management specialist at previous companies. Ilse's earlier experience includes functional support in IT services and authorization management roles, emphasizing conflict resolution and role appropriateness in organizational settings. Educational qualifications include a Bachelor's degree in Business Management and a Post HBO in Labor and Organizational Psychology.