Josh Cameron is a seasoned professional with extensive experience in customer support and team management, currently serving as a Senior Manager at athenahealth since September 2019. In this role, Josh leads a high-performance team of 21 employees, effectively managing 20,000 incidents annually and significantly reducing backlog caseloads. Prior to this position, Josh spent over a decade at GE Healthcare, progressing through various roles including Call Center Manager, where oversight of multiple support teams enhanced team utilization to 76%. Earlier experience includes roles at 21st Mortgage Corp, focusing on software development and operations management. Josh holds a Bachelor of Science degree in Business Administration with a specialization in Management of Information Systems from Tennessee Technological University.
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