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Bill Whalen is a seasoned professional with extensive experience in customer success and account management. Currently serving as Senior Customer Success Manager and Senior Account Manager at athenahealth since January 2009, Bill has previously held key positions such as Strategic Account Manager at CCC and Sr. Account Manager at Truition. Bill started a career in operations with roles including Account Manager at FairMarket and Project Manager at International Data Group. Bill's educational background includes a Graduate Certificate in Strategic Internet Management from the D'Amore-McKim School of Business at Northeastern University and a degree in Economics from Bates College.