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Alexandre NAPOLI is a skilled IT support technician with extensive experience in providing high-level support to VIP users in both French and English-speaking environments. Currently at ATG Europe since January 2022, Alexandre supports over 450 users at the European Space Agency in Paris, focusing on technical assistance, user training, and equipment preparation. Past roles include positions at companies such as Devoteam, Experis France, and Umanis, where Alexandre facilitated smooth operations in challenging environments, managing video conferencing systems and ensuring high availability. With a strong foundation in IT support, including a comprehensive understanding of various hardware and software systems, Alexandre holds a Licence in Law, Economics, and Management, as well as a BTS in Commercial Action.