Murali K. has over 13 years of experience in application support and engineering, currently serving as a Senior App Support Engineer at Asurion since September 2010, where Murali has led app support across three platform generations and significantly reduced resolution times for complex app issues. Prior to Asurion, Murali worked as a Sr. TIBCO Architect of Application Support and Sr. DevOps Engineer at Synechron from September 2010 to September 2024 and served as a Systems Analyst at JCG Technologies from October 2007 to August 2010. Murali holds a Master of Computer Applications in Computer Science from the University of Madras and a Bachelor's Degree in Mathematics and Computer Science from Acharya Nagarjuna University.