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Endri Velo is an experienced IT professional with a strong background in desktop support and technical analysis. Currently serving as a Desktop Support Analyst at ASUG since April 2021, Endri previously held positions as an IT Technical Analyst at Northwestern Medicine, where responsibilities included hardware and software issue resolution and overseeing the rollout of 15,000 new devices. Prior experience includes a role as a Desktop Support (Field Implementation Specialist) at United Airlines, focusing on system monitoring, installation, and user onboarding. Endri's earlier career included serving in various capacities in the hospitality industry and a networking internship during the 2017 NBA Draft Combine, equipped with foundational skills in network setup and user support. Endri holds certifications in Computer and Networking from Chicago ORT Technical Institute and Cisco Networking Academy.