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Ursula Lennon is a seasoned professional in client success and technical account management, currently serving as Senior Client Success Manager at Astound Digital since December 2019. Prior to this role, Ursula honed expertise at IBM from August 2015 to December 2019, where responsibilities included being the primary contact for global clients as an IBM Cloud Technical Account Manager, managing Cloud and Analytics programmes, and improving processes as a Junior Infrastructure Architect. Early career experience includes a placement as a Business Integrator at Eli Lilly and Company, focusing on CRM solutions within the Global Commercial Operations team. Ursula holds a Bachelor of Science (BSc) (Hons) in Information Systems from Liverpool John Moores University, complemented by foundational education at St. Paul's High School Bessbrook.