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Jo Hudson has extensive expertise in customer contact coaching, currently serving as a Customer Contact Team Coach at Aster Group UK since September 2020, following a similar role at Good Energy from February 2015 to March 2020. Responsibilities include marking calls for quality assurance, developing agent capabilities, and delivering feedback to improve service levels. Jo Hudson has successfully implemented new software and designed a quality framework to enhance customer service operations, while also providing training during company restructures. Prior experience includes managing escalated customer contacts and serving as a Senior Customer Care Advisor, demonstrating strong communication skills across various channels.