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Ingrid Smith holds multiple professional designations including ANFI and ACSR, with extensive experience in business systems administration and software consulting. Currently serving as a Senior Business Systems Administrator and IT Product Owner at Baldwin Risk Partners since June 2021, Ingrid focuses on process management and workflow analysis to enhance business efficiencies. Ingrid operates PEACH, LLC as the owner/operator, offering specialized software consulting in Applied Epic, while previous roles include Director of Operations at Total Insurance Services, where efficient workflow design and vendor negotiations were key responsibilities. Previous experience spans teaching and training roles at Applied Systems and AAA Carolinas, alongside a successful track record as an insurance agent at various organizations, highlighting a strong foundation in sales, customer service, and operational efficiency. Education includes attendance at Bluefield State University and Bluefield High School.