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Juan Santa Cruz De Armas is a skilled technology professional with extensive experience in database management and technical support. Currently serving as a Helpdesk Engineer at Assured Data Protection since July 2024, Juan previously excelled as a Call Miner Application Support Engineer at EX2 Outcoding from October 2021 to November 2023, where responsibilities included advanced data management using Microsoft SQL Server and real-time application monitoring with Splunk. Prior to this role, Juan gained valuable expertise as a Vertica Database Engineer at Tek Experts, delivering Level 2 support for data warehousing environments and playing a pivotal role in system downtime resolution and global support coordination. Juan is pursuing a Bachelor of Business Administration at Tecnológico de Costa Rica, having previously completed technical training in Networking and IT Essentials.