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Michela Tidei is a seasoned professional with extensive experience in customer service, marketing, and account management. Currently serving as Key Account Fashion & Luxury at Urban Vision s.p.a. since February 2023 and a Sommelier AIS 3L for Associazione Italiana Sommelier since February 2022, Michela's previous role at Alitalia spanned over two decades, including positions such as Manager Customer Service Delivery, Marketing Manager Corporate Sales, Ground Services Design Manager, and Special Flights and Code-sharing Manager. Responsibilities included overseeing customer experience and the Alitalia loyalty program, managing airport infrastructure design, and coordinating in-flight services across special flights. Michela holds a Master in Strategic & Operative Marketing from Profingest Management School and has academic roots in various institutions including Hampstead Garden Suburb Institute and Liceo Virgilio.