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Jenny Chu, CAE has a diverse work experience in various industries. Jenny most recently served as the Senior Director of Marketing & Community Engagement at the Association for Institutional Research. Prior to that, they owned their own business at Lagom and worked as the Marketing & Communications Director at HealthSavings Administrators. Jenny also held positions such as Senior Content Strategist at Unboxed Technology and Marketing & Communications Director at the Virginia Society of CPAs. In the early stages of their career, they worked as a District Executive at the Boy Scouts of America.

Jenny Chu, CAE has a Bachelor of Arts degree in Journalism and English from the University of Richmond, which they obtained from 2000 to 2004. Jenny also holds a Master's degree in Organizational Development and Leadership from Saint Joseph's University. Jenny Chu has additional certifications, including being a Certified Association Executive (CAE) from ASAE: The Center for Association Leadership, which they obtained in January 2013. Jenny is also a Certified LIFE Coach from the Certified Coaches Alliance, which they obtained in 2023. Jenny Chu has other certifications in career coaching, communication coaching, nonprofit coaching, and personal development coaching from the Certified Coaches Alliance, although the specific dates of obtaining these certifications are not provided.