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Marisa Norton is an experienced IT professional currently serving as a User Support Analyst II at Associated Bag since July 2023, where responsibilities include providing computer-related support and managing data transactions. Prior to this role, Marisa worked at the University of Wisconsin-Milwaukee as a Help Desk Level 2 Technician, collaborating with technicians to resolve client incidents and mentoring junior staff. Marisa also held the position of Help Desk Technician, assisting students and employees with technical issues. Previous experience includes a Captioning Assistant role at Captel Inc, a Pre-Intern with the MKE Tech Hub Coalition focusing on the Ethics of Artificial Intelligence, and various positions in customer service and sales. Marisa is pursuing a Bachelor of Arts in Information Science/Studies at the University of Wisconsin-Milwaukee, building on an Associate's degree in IT Web and Software Development.