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Cagri Yilmaz, MBA, PhD, is currently the TT Mobile & Fixed Operations Development and Customer Management Manager at AssisTT, a position held since September 2022. Cagri Yilmaz co-founded BY Organizasyon in 2007 and continues to serve as an Event Supervisor. Previous roles include Prepaid Customers' Operation Supervisor at Turk Telekom, where responsibilities encompassed managing customer care call centers and core locations, and Outsource Operations Supervisor at Avea, overseeing vendor management and operational oversight for outsourced services. Cagri Yilmaz has a robust educational background, including ongoing doctoral studies in Organizational Behavior at Baskent University and an MBA from the same institution, complemented by a Bachelor's degree in Business Administration and a Bachelor's degree in Physiotherapy.