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Edward Ross has over 15 years of experience in customer service and account management across various industries. Currently serving as a Customer Account Manager at Assessment Technologies Institute since July 2010, Edward Ross is responsible for invoicing, client communication, and developing creative solutions for a specific client base. Prior experience includes roles as an Associate Support Department Supervisor at The Home Depot, where Edward Ross supervised sales team training and analyzed business data, and as a Customer Service Representative at Waddell & Reed, focusing on problem resolution and support for Financial Advisors. Edward Ross holds a Bachelor of Fine Arts in Ceramic Arts and Ceramics from the Kansas City Art Institute and has also studied Organizational Leadership with a focus on Human Resources Management at MidAmerica Nazarene University.