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Sam Thompson has extensive experience in IT support and training, currently serving as a Technical Trainer and formerly leading various teams at Aspire Technology Solutions since February 2019. Prior roles include IT Technician at British Engines and Junior Infrastructure Technician at NCFE, where technical skills in Active Directory, desktop support, and network troubleshooting were developed. Early career highlights include part-time consultancy at Calibre Secured Networks Ltd and customer service experience as a waiter at Sodexo. Sam holds multiple MTA qualifications and a BTEC diploma, demonstrating a solid foundation in IT principles and customer service excellence.