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Austin Allen is a skilled IT professional with extensive experience in desktop support and systems analysis. Currently serving as a Desktop Support Specialist at Aspire Public Schools, Austin is responsible for addressing technology needs and troubleshooting support tickets. Austin also works as an IT Systems Analyst for the Child Abuse Prevention Council of San Joaquin County, focusing on client needs and service quality. Prior experience includes roles as End User Support Technician II at Dignity Health, Windows 7 Technician, and Deployment Technician at Kaiser Permanente, highlighting a strong background in desktop hardware support and incident resolution. Austin's technical expertise is complemented by a Bachelor’s Degree in Cyber/Computer Forensics and Counterterrorism and an Associate's Degree in Network and System Administration from ITT Technical Institute.