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Catherine M. is an experienced professional in customer service and operational management, currently serving as Customer Excellence Manager at Aspire Housing since April 2023. Previously held positions include Fixed Term Contract at YourRepair, Head of Process Improvement at Likewize Group, and Director of Customer Service at THEO PAPHITIS RETAIL GROUP LIMITED. At UNSHACKLED.com, Catherine led customer service operations focused on assisting UK consumers with mobile phone costs. Other roles include Operations Manager at Davies Group Limited, Contact Centre Manager at Phones 4u, and Retention Sales Manager at Lsg Insurance. Catherine's career reflects a strong commitment to enhancing customer experiences and operational efficiencies across various sectors.