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Ebony Majors DeBerry, MBA, ALMI, currently serves as Operations Manager at Aspida, overseeing a team of 25 service associates within the Operations department of a Fin-Tech company. With a strong foundation in leadership, coaching, and technical skills, Ebony previously held roles at IBM as Finance and Delivery Manager, where collaboration with managers and associates focused on optimizing client support, and at New York Life Insurance Company as Field Service Operations Manager, enhancing onboarding and professional development. Early career experience includes positions as an Insurance Market Examiner and in Long-Term Care claims at Genworth. Ebony holds a Master of Business Administration from Averett University and a Bachelor of Science in Health Services Administration from James Madison University.