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Rachel Papp is a skilled technical support professional with extensive experience in the field. Currently serving as a Tier 2 Technician at Asphalt Materials, Inc. since November 2020, Rachel previously worked at Geek Squad for six years, providing remote support for Windows and Mac operating systems, as well as advanced assistance on the Microsoft Office suite and various devices. Prior roles include Remote Service Technician at Support.com, where Rachel supported Comcast customers with wireless network issues, and Level II Technical Support at Clearwire. Additionally, Rachel worked as an At-Home Advisor at Apple Inc., assisting customers with Apple device connectivity and synchronization. Rachel graduated from Sebastian River High School in 2008, completing the Digital Age Technology Academy.