VÃctor Hernández Incera is an experienced professional in innovation management and operations with a strong background in the insurance and business services sectors. Currently serving as Gestor Vertical de Innovación en Asitur since September 2021, VÃctor focuses on initiating and transforming innovative projects within the multirriesgo area. Previously, as Operations Manager at Sitel Group, responsibilities included developing improvement areas for operational emissions and implementing various projects across business units. Prior roles at Sitel Group included operations consulting for Metlife, where process reviews and KPI analysis contributed to service optimization. Earlier experience at GSS involved supervising operations and managing teams in outbound services for BBVA Seguros. VÃctor holds a Diploma in Lean Business Design & Innovation from The Valley Business & Tech School and a degree in Industrial Engineering from Universidad Carlos III de Madrid.
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