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Giao Bui is a seasoned quality assurance professional with extensive experience in technical support and customer relations. Currently serving as a QA Tester at Ashby since June 2022, Giao previously held the role of Technical Support Lead at Kapwing, where responsibilities included managing product quality, leading bug meetings, and mentoring team members. Giao has also contributed to customer support improvements as Customer Relations Lead at Kapwing, achieving high customer satisfaction ratings and optimizing response times. Prior experience includes a Credit Specialist position at LendingClub, where Giao employed data analysis tools to mitigate compliance risks, and various roles in administration and product management that demonstrate a strong foundation in process optimization and customer service. Giao holds a Software Engineering certification from Hackbright Academy and a Bachelor's Degree in Environmental Economics and Policy from the University of California, Berkeley.