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Amanda Hayden is an accomplished professional with extensive experience in account management, technical leadership, and proofreading within the publishing and product information sectors. Currently serving as an Account Director at Ashbury since March 2014, Amanda excels in client relationship management and ensuring successful solution delivery. Previous roles include Technical Team Lead, where Amanda managed specifications and compliance for Waitrose, and Senior Proofreader, collaborating with major retailers like Marks & Spencer and Lidl. Amanda's career, which began in 1998 as a Technical Writer and Editor, showcases a proven track record of improving processes, mentoring teams, and producing high-quality content, alongside a robust educational background in American studies and technical communication. Currently pursuing a Level 3 Apprenticeship in Leadership, Amanda continues to enhance leadership skills.