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Alexander Smith is an experienced IT professional with a robust background in desktop and technical support. Currently serving as a Desktop Support Engineer at Ascend Learning since March 2022, Alexander has also held various roles including Brick Specialist at LEGO Group and Help Desk Analyst at Precisely. Previous positions include Site Services Technician II at Cushman & Wakefield, where responsibilities involved maintaining end-user support across multiple locations, and EPIC Windows 7 Deployment Technician at UMass Memorial Medical Center, focusing on PC upgrades in medical settings. Alexander began a career in IT as a PC Support Technician at the Massachusetts Turnpike Authority, accumulating extensive experience in software and hardware support throughout a diverse range of organizations. Education includes training from ONLC Training Center and multiple sessions at New Horizons Computer Learning Center in Boston.