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Puvan Balakrishnan is a skilled professional with extensive experience in process improvement, risk management, and operational performance across various industries. Currently serving as the Centre of Excellence Lead - Process at Westpac New Zealand, Puvan focuses on building business process capabilities and driving tooling adoption. Previous roles include Independent Consultant for P & D Balakrishnan Ltd, Head of Risk & Resilience at Watercare Services Limited, and various leadership positions at Bank of New Zealand, where Puvan led significant teams and initiatives in operational risk and customer fulfilment services. Educational qualifications include a Certificate of Company Direction from the Institute of Directors in New Zealand, Chartered Accountant designation from ICANZ, and a Bachelor of Commerce from The University of Auckland.