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Amanda Dec is an experienced IT Support Specialist at Asana since August 2021, with a focus on troubleshooting hardware and software issues, managing user onboarding, and effectively utilizing ticketing systems such as ZenDesk. Prior to Asana, Amanda completed an Information Technology Trainee program at Year Up, where foundational IT skills were developed. Additional experience includes roles as a Scheduling Coordinator in a dental office, Eyewear Consultant, and various retail positions that honed customer service and sales skills. Amanda holds a High School Diploma from Ronald E. McNair High School and has a strong foundation in business communication and technology from education and on-the-job experiences.