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Stephen McDonnell is a Senior Customer Success Manager at Arya since 2022. Previously, they worked as a Senior Customer Success Manager and a Customer Success Manager at Balto from 2021 to 2022. Stephen also held the position of Customer Success Operations Associate at Balto in 2021. Before that, Stephen was a Title Processor at Avenue 365 Lender Services from 2020 to 2021. Stephen served as a Marketing and Public Relations Intern at Villanova Theatre from 2018 to 2020. Additionally, Stephen worked as a Client Contracts Administration Intern at Federated Hermes in 2019. In 2018, they also held the role of SEO Intern at A Second Opinion LLC. Stephen's work experience began in 2016 as a Student at Villanova University.

Stephen McDonnell attended Villanova University from 2016 to 2020, where they earned a Bachelor of Business Administration (BBA) degree with a focus on Marketing and Business Analytics. In addition to their formal education, Stephen has obtained several certifications in the field of Customer Success. These include the Customer Success Leader Certified Professional, Advanced Customer Success Manager Certified Professional, Customer Success Manager Certified Professional, and Account Manager / Customer Success Certification. Stephen obtained these certifications from institutions such as Gainsight and Sales Assembly between 2021 and 2022.