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Jon DeWald is an experienced Information Technology professional with a diverse background in help desk management and technical support. Currently serving as the Information Technology Help Desk Supervisor at Articularis Healthcare Group, Inc since November 2021, Jon possesses extensive knowledge in installation, maintenance, and troubleshooting across various operating systems and technologies. Previous roles include IT Shopfloor Specialist at Computacenter, where Jon provided Level 2 support for Mercedes-Benz Vans, and Factory Onsite Service Technician at Capgemini, where responsibilities included incident coordination and service delivery management. Jon's career progressed from technical roles at Verizon Wireless, where collaboration and troubleshooting were essential, to managerial duties at Blockbuster and sales at SunCom Wireless. Jon holds an Associate degree in Computer Science from Tidewater Community College and a high school diploma from Carroll High School.