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Subhrajit Nandy is a seasoned professional in operations management with extensive experience in the customer service sector. Currently serving as a Senior Team Manager at Gallagher since November 2021, Subhrajit focuses on ensuring smooth service delivery and assessing client risks by collaborating with various stakeholders. Prior to this role, Subhrajit held the position of Operations Team Manager at Alorica, where responsibilities included coordinating to meet client service levels and enhancing customer satisfaction. At Aegis India Private Limited, Subhrajit managed a team of 35 while leading coaching sessions and ensuring achievement of service metrics. Earlier career highlights include roles as Team Lead at Capita, where Subhrajit handled client escalations in billing projects, and as a Client Relationship Executive at Zenify, focusing on client agreements and quality standards. Subhrajit holds a B.Com degree in Accounts and Commerce from West Bengal State University, Kolkata.