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Nicola Crofts has a diverse background in customer service and retail, currently serving as a Customer Support Executive in the Quote and Buy Team at ManyPets since May 2022. Prior to this role, Nicola worked as a Customer Service Executive at Gymshark for a brief period and gained experience in supervisory roles at Deeset Logistics and Premier Inn. Nicola's career in retail merchandising began at Dee Set, where visual retail merchandising skills were developed over several years. Educational qualifications include a Bachelor's of Honours Degree in Advertising and Marketing from Coventry University and a National Diploma in Business Studies from Solihull College.