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Geoff Rotunno serves as the Head of Remote Technical Support at Arthrex, where responsibilities include leading the remote technical support operations for the Technical Assistance Center. Previous leadership roles include Director of Customer Success at Curvature, overseeing global customer success functions, and Director of Value Added Services at AppFolio, Inc., where a Contact Center was launched and scaled significantly. Additionally, during a decade at Citrix, Geoff held senior director positions, enhancing customer support and retention strategies across multiple SaaS products. Early in the career, Geoff managed customer service operations at Expertcity Inc., establishing foundational support frameworks. Geoff earned a Bachelor of Arts in Journalism from California State University, Northridge.