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Karen S. is a seasoned professional with extensive experience in operational leadership and management within the aviation and defence sectors. Currently serving as Chief Operating Officer at Arsenal F.C. since August 2022, Karen previously held key leadership roles including Managing Director at MAG (Airports Group) and East Midlands Airport. Notable achievements include the development of master plans for Stansted Airport and overseeing significant customer service initiatives, as well as driving operational efficiency at Serco, where Karen was instrumental in enhancing service delivery and strategic partnerships for various government entities. Karen's career began in the Royal Air Force, where foundational experience in air traffic control and management was gained.