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Hillary Serena has a comprehensive work experience in various logistics and customer service roles. Hillary worked at Arrive Logistics since 2018, starting as an Office Manager before progressing to Customer Sales Manager and then Senior Management in Customer Sales Operations. In 2020, they became the Director of Operations. Prior to that, they held positions at Echo Global Logistics as a Corporate Sales Trainer and a Senior Client Associate. Hillary also worked at Command Transportation as an Operations Manager for eight years and at FedEx Express in customer service. Serena began their career as an Office Manager at Simmons Engineering Corporation.

Hillary Serena earned a Bachelor of Applied Science (B.A.Sc.) degree in Business Administration and Management, General from National Louis University from 2009 to 2013. Additionally, they obtained certifications including Lean Six Sigma Green Belt Certification from the Six Sigma Global Institute, and completed courses on high performance habits, accessing brain potential, and decision-making biases on LinkedIn in 2022.